Frequently Asked Questions

Get answers to common questions about Custom Color/ Balayage/ Creative.

Yes. A consultation is required to evaluate hair history, condition, and goals, allowing your stylist to recommend techniques, time, and pricing. It ensures realistic expectations and a personalized plan for the safest, best result.

Timing depends on complexity, hair length, and whether lightening is needed. Expect two to five hours including consultation, processing, and finishing. Your stylist will give an estimated time during consultation so you can plan accordingly.

We prioritize hair health using bond-repair treatments, Olaplex-style products, and customized processing to minimize damage. Lightening can stress hair; we recommend strength treatments, trims, and realistic expectations to protect integrity and maintain vibrant results.

Maintenance varies: balayage often needs touch-ups every eight to sixteen weeks, while fashion colors may require refreshes every four to eight weeks. Your stylist will build a maintenance plan based on growth, fade, and your preferred upkeep.

Possibly. Achieving pastels or vivid shades depends on current level and color history. Lightening may be required, sometimes across multiple sessions to preserve hair health. We'll assess during consultation and recommend a safe, staged plan.

Use sulfate-free, color-safe shampoo, cool water rinses, and weekly deep conditioning. Limit heat styling, use UV protection, and schedule regular gloss or refresh appointments. Follow stylist and product recommendations to extend vibrancy and protect color integrity.